Returns & Exchange
All orders go through multiple quality checks before being dispatched.
In the unlikely event of you receiving a product not of the right size or colour or not liking it, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return or exchange, you can contact us at firstname.lastname@example.org within 30 days from date of delivery. Our customer care team will get back to you within 24-48 hours with the next steps and arrange pick-up of the delivered product from the given address.
Once we receive the product back at the warehouse, our team will inspect your return. If your return or exchange is accepted, you will get a confirmation by e-mail.
- In case of refund, our customer care team will contact you for transferring the amount back to your given account details.
- In case of exchange, our team will send the new exchange product to your shipping address.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items & shoe care accessories). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the exchange was approved or not. If approved, our team will send the new exchange product to your shipping address. And the necessary details of the new shipment will be shared over email and sms.
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. And you will receive refund intimation on email/SMS.
Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.